Tim Horton Training Manual

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PROCEDURE

Tim Hortons Franchise is Canada’s largest chain of 4,613 restaurants in nine countries. Its menu includes coffee and tea, hot and cold beverages, snacks and donuts. Hortons restaurant franchise provides exciting opportunities for running a successful business. Your first day of training is in a room signing lots of papers, looking at tons of videos, and getting ready you for whilst you virtually begin working on the restaurant! After I was once employed I was taking to a convention room in the identical constructing as my tim hortons, however a inn can also be comprehensible.

Scope

Every person who deals with the public regardless of the level in the company, must receive accessible guest services training. This applies to:

All regular full and part time Team Members including:
- Newly hired Team Members
- Team Members returning from an extended absence
- Team Members hired on a contract basis
- Student Team Members

The following individuals must also receive training:

Volunteers
Third parties including those that develop and approve guest services related policies and procedures

Training Delivery

Honda ext 12d generator manual. A portion of the training is the computer-based AF TIMS training title: How May I Help You? PTS Training should be delivered by a qualified person. New Team Members should be provided with one-to-one coaching with the immediate supervisor or a designated trainer who is qualified to train the material.

Components

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Topics that shall be reviewed include:

The purpose of the Accessibility for Ontarians with Disabilities Act
How to interact and communicate with persons with various types of disabilities
How to interact with persons with disabilities who use an assistive device, or require the assistance of a service animal or support person
How to use equipment made available by Tim Hortons to help people with disabilities to access goods and services, and
What to do if a person with a disability is having difficulty accessing Tim Hortons goods and services

Timeframe

Mcquay hvac duct sizer software free download. All Restaurant Team Members shall be trained in Accessible Guest Service by completing the The AF TIMS title, 'How May I Help You?' by January 1, 2012. Team Members that join the organization after this date will complete the title as soon as practicable.

Evaluation

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Trainees are tested throughout the AF TIMS title, 'How May I Help You?' and will only be able to advance through the title by successfully completing a quiz at the end of each topic.

Records of Training

Tim Horton Training Manual 2017

Training will be recorded on the Learning Centre. Individual training records for anything in addition to elearning will be kept in the employee files or in a centralized file related to AODA.

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